Welcome to WindSugar, where tradition meets excellence in the heart of Taiwan’s renowned sugar production region. For over three decades, Baoshan Township in Hsinchu County has been celebrated as one of Taiwan’s premier black sugar manufacturing destinations, earning recognition both domestically and internationally for its exceptional quality and distinctive flavor profiles.
Our Story: Preserving Taiwan’s Sugar Heritage
WindSugar represents the culmination of passionate community efforts to revitalize and preserve the rich sugar-making traditions of Xincheng Community. What began as a grassroots initiative by dedicated villagers and volunteers has evolved into a comprehensive cultural and culinary experience that showcases the finest aspects of traditional Taiwanese craftsmanship.
Our journey started with the establishment of “Xincheng Wind Sugar” workshop, a community-driven project dedicated to repackaging and promoting Baoshan’s distinctive sugar culture. Through careful cultivation of traditional methods and modern quality standards, we’ve created a unique destination that celebrates both heritage and innovation.
Premium Product Collection
Signature Black Sugar Specialties
Jade Ginger Sugar Series
Our flagship Jade Ginger Sugar represents the perfect marriage of premium black sugar and carefully selected ginger, creating a warming and therapeutic delicacy that has become synonymous with quality and tradition.
Jade Ginger Sugar 300g – Our premium offering provides generous portions of this beloved traditional treat, perfect for sharing with family or enjoying over extended periods. The larger size ensures you always have this comforting delicacy on hand for cold days or when you need a natural energy boost.
Jade Ginger Sugar 100g – Ideal for first-time customers or those seeking a portable option, this convenient size allows you to experience our signature flavor without committing to larger quantities.
Traditional Black Sugar Products
Jade Black Sugar – Pure, unrefined black sugar crafted using time-honored methods that preserve the natural minerals and complex flavor profiles that make Baoshan sugar legendary throughout Asia.
Pure Rice Black Sugar Cake – A delicate confection that combines the richness of black sugar with the subtle sweetness of rice, creating a texture and flavor that exemplifies traditional Taiwanese dessert making.
Red Bean Black Sugar Cake – This beloved treat incorporates high-quality red beans with our signature black sugar, resulting in a satisfying dessert that balances sweetness with the earthy richness of premium legumes.
Citrus-Infused Delicacies
Fresh Citrus Products
Our citrus collection celebrates the abundant fruit harvests of the region, transforming fresh, locally-sourced citrus into preserved delicacies and gourmet treats.
Citrus Dried Fruit – Carefully dehydrated citrus segments that concentrate the natural sweetness and tangy brightness of fresh fruit, creating an intensely flavorful snack that captures the essence of Taiwan’s citrus groves.
Citrus Jam – Handcrafted preserves that balance the natural tartness of fresh citrus with complementary sweetness, creating a versatile condiment perfect for breakfast, desserts, or gourmet applications.
Citrus Ice Cream – A refreshing frozen treat that showcases the bright, clean flavors of local citrus fruits, providing a cooling complement to our warming sugar-based products.
Artisanal Baked Goods
Traditional Steamed Breads and Pastries
Citrus Steamed Buns (15-piece set) – Soft, pillowy steamed buns infused with citrus essence, representing the perfect fusion of traditional Chinese bread-making techniques with local Taiwanese flavors.
Black Sugar Explosion Buns (10-piece set) – These innovative creations feature a surprise center of molten black sugar that bursts with flavor when bitten, creating an exciting textural and taste experience.
Chocolate Black Sugar Explosion Buns (15-piece set) – An elevated version of our popular explosion buns, incorporating rich chocolate elements that complement the deep, complex flavors of traditional black sugar.
Five-Grain Cheese Buns (15-piece set) – A nutritious and flavorful option that combines multiple whole grains with premium cheese, creating a satisfying and wholesome treat that appeals to health-conscious consumers.
Specialty Cakes and Confections
Jade Honeycomb Cake – A light, airy confection with a distinctive honeycomb texture that melts in the mouth while delivering concentrated black sugar flavors in every bite.
Black Sugar Sachima – Our interpretation of this traditional Chinese confection features crispy fried noodles bound together with rich black sugar syrup, creating a satisfying snack with complex textures and deep, satisfying flavors.
Gourmet Condiments and Seasonings
Jade Black Bean Soy Sauce – A premium condiment that combines traditional black bean fermentation techniques with our signature attention to quality, resulting in a complex, umami-rich sauce that elevates any dish.
Gift Collections
Citrus Jam 3-Piece Gift Box – An elegant presentation of our finest citrus preserves, perfect for gifting or special occasions. Each jar represents a different aspect of our citrus expertise, providing recipients with a comprehensive tasting experience.
Shopping and Payment Information
Convenient Payment Options
We understand that flexibility in payment methods is crucial for customer satisfaction, which is why we offer three comprehensive payment options to accommodate various preferences and situations:
Cash on Delivery
For customers who prefer to inspect their purchases before payment, we offer cash on delivery service. Please note that this convenient service includes a handling fee of NT$30 to cover the additional processing and logistics requirements.
Online Credit Card Processing
Our secure online payment system accepts all major credit cards, providing immediate transaction processing and confirmation. This option is ideal for customers who value speed and convenience in their shopping experience.
ATM Transfer
For those who prefer direct bank transfers, we accept ATM transfers, providing banking details upon order confirmation. This method is particularly popular among customers who prefer traditional banking methods.
Shipping and Delivery Services
Comprehensive Delivery Options
Home Delivery Service
Ambient Temperature Shipping
- Standard shipping fee: NT$250 per package
- Free shipping on orders over NT$1,500
- Maximum package weight: 20kg (orders exceeding this limit will be split into multiple packages)
Refrigerated Shipping
- Refrigerated shipping fee: NT$290 per package
- Free shipping on orders over NT$3,000
- Essential for preserving the quality and freshness of temperature-sensitive products
Combined Temperature Shipping When ordering both ambient and refrigerated products simultaneously, customers can opt for combined refrigerated shipping. Select products marked with “Same Cold Shipping” to take advantage of the NT$3,000 free shipping threshold for the entire order. Without this selection, the system automatically calculates separate shipping fees for each temperature category.
Convenience Store Pickup
Family Mart Pickup Service (Frozen)
- Pre-order system with 30-day preparation period
- Single order shipping fee: NT$200
- Size and weight restrictions apply (maximum 4 packages of steamed buns)
- Longer waiting times due to convenience store logistics limitations
Delivery Timeframes and Procedures
Standard Processing Times
Regular orders are processed and shipped within 3 business days of order confirmation. Our efficient fulfillment system ensures prompt handling while maintaining quality control throughout the packaging process.
Order Cutoff Times
Monday through Friday orders must be placed before 9:00 AM for same-day processing. Orders placed after this cutoff time will be processed the following business day. Weekend and holiday orders are processed on the next business day.
Shipping Notifications
Upon shipment, customers receive detailed notifications via SMS and email, including tracking information and estimated delivery windows. We recommend checking these communications regularly to ensure successful delivery.
Order Management and Customer Service
Order Modification and Cancellation Policies
Modifying Orders
Due to our efficient processing system, order modifications are not possible once orders are submitted. Customers requiring changes must cancel their existing order through the member portal and place a new order with the desired modifications.
Cancellation Procedures
Orders can be canceled through the member login portal before entering the packaging phase. The cancellation process is straightforward:
- Log into your member account
- Navigate to “Order Inquiry/Q&A/Return Query”
- Select “Cancel Order” for the desired order
- Confirm cancellation (this action cannot be reversed)
Important Cancellation Notes:
- Orders already in packaging cannot be canceled
- Canceled orders cannot be restored
- Product availability for reorders depends on current inventory levels
- Stock levels shown on the website at the time of reordering take precedence
Customer Communication
Notification Systems
We maintain comprehensive communication with customers through multiple channels, ensuring you stay informed about every aspect of your order from confirmation through delivery.
Emergency Situations
In rare circumstances where shipping delays exceed two days, we proactively contact customers via email or phone to explain the situation and provide updated delivery estimates.
Volume-Based Adjustments
During periods of high order volume, shipping times may be adjusted. We publish updated shipping information through our news and announcements section, ensuring customers have access to current expectations.
About Baoshan Township and Our Community
Historical Significance
Baoshan Township’s reputation as a sugar production center extends back to the 1930s, when it served as one of Taiwan’s most important sugar manufacturing regions. The exceptional quality of Baoshan sugar earned national recognition and became a significant export product to Japan, establishing international recognition for Taiwanese sugar craftsmanship.
Cultural Preservation Efforts
As traditional sugar farming declined over the decades, the Xincheng Community recognized the importance of preserving this valuable cultural heritage. Through collaborative efforts between residents and volunteers, the “Xincheng Wind Sugar” initiative was established to revitalize interest in traditional sugar culture while adapting to contemporary market demands.
Community Facilities and Attractions
Xincheng Wind Sugar Cultural Center
Our community center serves as the hub for cultural preservation and educational activities. The facility includes multiple components designed to provide comprehensive experiences for visitors and customers:
Agricultural Product Exhibition and Sales Area – A dedicated space showcasing the full range of local agricultural products, providing context for our sugar products within the broader agricultural ecosystem of the region.
Activity Program Facilities – Flexible spaces designed to accommodate various community events, educational programs, and cultural celebrations that strengthen the connection between traditional practices and contemporary community life.
Group Activity Venues – Larger spaces suitable for corporate retreats, family gatherings, and community celebrations, providing meeting facilities that support both business and social functions.
Natural Attractions and Recreational Facilities
Ecological Pond and Wind Sugar Shop Located alongside pastoral pathways, our ecological pond creates a thriving ecosystem featuring lotus flowers, orchids, and various aquatic plants. The pond supports diverse wildlife including carp, frogs, and numerous insect species, providing educational opportunities for children to observe and interact with natural environments.
Adjacent to the pond, the Wind Sugar Shop offers refreshments, meals, and specialty products. Visitors can enjoy premium coffee while taking in panoramic views of Xincheng’s rural landscapes.
Lake Circuit Trail Behind our main facilities, the Lake Circuit Trail serves as our “backyard garden.” This wooden walkway follows the lake perimeter, requiring only 5-10 minutes for a complete circuit. The trail features:
- Shaded walkways with abundant green coverage
- Rest areas with tables and chairs suitable for picnicking
- Scenic lake views with waterfowl including mandarin ducks
- Peaceful environments perfect for contemplation and relaxation
Dragon Return Trail Named after Dragon Return Lake at its summit, this trail follows traditional feng shui principles that identify the lake as a dragon energy point. The lake’s year-round water supply supports this mystical designation.
The trail features:
- Gentle stone steps and paved pathways
- 30-40 minute completion time for most hikers
- Dense forest canopy providing natural air conditioning
- Diverse bird songs and floral displays
- Panoramic mountain vistas throughout the journey
- Meditative atmosphere promoting mental well-being
Quality Commitment and Sustainability
Traditional Methods, Modern Standards
WindSugar maintains unwavering commitment to traditional production methods while implementing contemporary quality control standards. This approach ensures authentic flavors and textures while meeting modern food safety and consistency requirements.
Community Economic Impact
By choosing WindSugar products, customers directly support local community development, preservation of traditional crafts, and sustainable agricultural practices. Every purchase contributes to maintaining the cultural heritage that makes Baoshan Township unique while supporting local families and businesses.
Environmental Responsibility
Our production methods prioritize environmental sustainability, utilizing traditional techniques that minimize industrial processing and chemical additives. This approach not only preserves authentic flavors but also supports ecological balance within our local ecosystem.
Experience the authentic taste of Taiwan’s sugar heritage with WindSugar – where tradition meets excellence in every product. Order today and discover why Baoshan black sugar has been treasured for generations.